This merchandise return policy applies to all merchandise and products on this website EXCEPT for original paintings and drawings.
To view the return policy for original paintings and drawings, please view the Original Artwork Shipping & Return Policy.
- Due to the custom nature of the merchandise on this site, ALL SALES ARE FINAL. Therefore, make sure you look over your items carefully before purchasing to make sure you have chosen the appropriate sizing, color, design, product, quantity, etc. Once an order is placed, all sales are final unless the product has a manufacturing/printing defect listed under the return policy.
- YOU MUST CONTACT US before returning any item on this website, as we will not accept any returns not filed appropriately as listed below in this return policy.
- APPEARANCE OF ARTWORKS/PRODUCTS: Cara Elaine Art has made reasonable efforts in order to display the colors of the original artworks & designs accurately on this website. Each individual monitor, cell phone, tablet or other device may display colors differently. Cara Elaine Art is not responsible for the color accuracy on your computer monitor, cell phone, tablet or other device. Also, take note that product material can affect the printing color as well therefore slight differences in color/saturation can occur due to this as well.
If an item is damaged, misprinted, or the wrong product was shipped, please notify us at email@example.com within 7 days of receiving your order or your expected delivery date. Your email must include:
- Your full name, address & phone number
- Your order number
- A description of the issue at hand
- Photograph(s) of the product detailing issue at hand
Damaged, misprinted or incorrect products will be replaced at the sole discretion of Cara Elaine Art. If it is deemed that the issue was an error on our part and all the required information was received within 7 days of delivery, then we will re-ship the item at no cost to you via the original shipping method chosen. Although Cara Elaine Art is not responsible for items damaged in shipping, we may choose to replace items damaged in shipping on a case by case basis if the above criteria is met. On some occasions we will require that the item is returned in order to be replaced. If this is the case we will let you know instructions during the process of filing your claim. Please do not attempt to return any items on your own without submitting a claim. If you return an item yourself and do not go through the proper process of a return claim, you will not receive a refund or replacement and you will be responsible for any costs you incur.
Lost in Transit
If your item is lost in transit we will replace the order at no cost to you if the claim is deemed an error on our part. In order to qualify for a free replacement, you must notify us at firstname.lastname@example.org within 10 days of your product’s estimated delivery date. Please wait for the full shipping/production time frame for each individual product before contacting us (refer to our Merchandise Shipping & Order Fulfillment Policy for this info). if you believe your package has been lost in transit, as it is not considered “lost in transit” by our shipping carriers until after that time.
Your email to file a Lost In Transit claim must include:
- Your full name, address & phone number
- Your order number
- A description of the issue at hand including any measures you have taken to get in touch with your local post office or the carrier in which the package was shipped to try to locate the lost package (this will be the first thing we ask before proceeding)
Undeliverable And Returned Packages
Cara Elaine Art is not responsible for packages that were delivered to the incorrect address due to an incorrect or insufficient address or delivery instructions or undeliverable address given by a customer. If the address you entered was correct and still shows it was delivered by the carrier but you did not receive it, please contact your local post office or the shipping carrier it was shipped with before filing a claim with Cara Elaine Art. If you are still unable to locate your package, we will investigate to the best of our abilities and reprints/refunds will be given at the sole discretion of Cara Elaine Art on a case by case basis.
If your shipment is returned to us due to an unclaimed package, incorrect/undeliverable address, refused package or an adult is not available for a signature (if applicable), we will reship your package once we have confirmed the updated address with you. Cara Elaine Art is not liable for returned packages & therefore all reshipment costs will be the customer's liability. Any exceptions will be at the sole discretion of Cara Elaine Art on a case by case basis. If an item has been returned for any reason we will notify you with the email address you submitted with your purchase. If you do not claim your returned package and provide payment for reshipment costs within 1 week of being notified, the item will be unavailable and you will forfeit the item and any costs you have incurred for the item itself will be non-refundable.
Items Not Returnable/Refundable Under This Merchandise Return Policy
Every item sold on this website is custom-made for each customer upon purchase. For this reason we are not able to accept returns for the following reasons:
- The order is still within the specified maximum production and shipping times for the products.
- The order is lost in transit and you entered the wrong shipping address
- The tracking for your order shows delivered
- Accidental purchases
- Buyer’s remorse
- Changing your mind after purchase
- Ordering the wrong size (please look at the sizing and fit guidelines for each product and confirm before purchasing)
- Ordering the wrong color, style or product
- Ordering the wrong amount of a product
- Incorrect shipping information (wrong address, considered insufficient address or delivery instructions by the courier , undeliverable address, not available for adult signature upon delivery if applicable, etc)
- Unclaimed packages
- All items are represented as accurately as possible but there can be slight variations in the colors of your items due to variations in screen/device colors and settings. For this reason we cannot accept returns due to variations in color expectations. If there is a major defect in the printing of your item, please reach out to us according to the return claim guidelines for misprinted items.
We make every effort to fulfill orders with the exact product ordered. In the event that a product becomes unavailable, we reserve the right to fulfill the order using similar products of equal or greater value than the product originally ordered (this mainly applies to apparel products).
Due to the fact that each order is custom-fulfilled upon purchase, we cannot offer exchanges.